Sunnah Solutions
Modest clothing of your choice, quality & comfort
SHIPPING POLICY
• Please double check that you put your correct delivery address. We are not responsible for any wrong or incomplete address, if so entered by you.
• For any sizing assistance, please contact us before placing an order.
• All orders are packaged and shipped from our central location in Ontario, Canada.
• All orders are shipped by USPS or UPS or Canada Post based on your available shipping options on the site. Please allow 7-10 business days from the date the order is shipped for ground shipping.
• For international shipping, you are responsible for any import duty and taxes imposed by your country.
• If an item runs out of stock before your order is processed, a refund will be automatically issued back to your credit card or Paypal account within 2-3 business days.
• Sunnah Solutions may have to verify payment and order details before processing your order. If we contact you for verification, we kindly ask our customers to reply to us as soon as possible to ensure a fast and smooth process.
• Please note that the expected delivery time is made up of order processing time and shipping time.
• After receiving your order, we inspect the item and conduct Quality Control checks to ensure the product’s quality prior to shipment. The processing time varies depending on the specific product. The average time is approximately 2-7 business days. However, it can also be affected by the item’s stock status. We try our best to process your orders at our end within 2-3 working days.
• Once processed the shipping company manages the postage of your order according to their standard procedures. Expediting the standard shipping process is not in our control.
• All estimated/typical delivery times are derived from real world data collected from past orders. They are approximate times for reference only.
• If you haven’t received your package 5-7 working days after the estimates provided, please refer to any of the reasons below. If none of these reasons apply to you, please get in touch with us. You could email us at info@sunnahsolutions.ca
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
• It can take a few days following order shipment before the Tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.
• Due to longer customs clearance times for some countries, standard shipping times may be extended for certain locations and destinations. Please refer to the general times for international postage and courier services in your location.
• If for some reason you change your mind about the item, please do not refuse to accept the delivery. Instead receive the order and then call or contact us.
